So just how many PacBell technicians does it take to get a DSL connection working properly? Evidently, the answer is “more than three”, as that’s how many we’ve had here so far and it’s still screwed up. After two months. And still (here’s a surprise), no one at Pac Bell has accepted responsibility for the problem…
Since I’m now convinced that everyone employed by SBC Pacific Bell either is a flaming moron or just doesn’t give a shit, I’m asking online. The symptoms are thus: (1) there’s intermittent data noise on the voice line (sometimes it’s so loud you can barely hear the phone), and (2) intermittent inability to make a data connection unless we simultaneously pick up the phone and make a voice call. The problem seems to be much worse on weekdays during the daytime. Any ideas?
The lstest guess (from a technician who arrived after the end of his appointed time, kept two of my friends waiting an hour for dinner, and didn’t apologize once) is that maybe we need to rewire the line into the apartment. This would, of course, result in a fee, making me wonder why I’ve been paying for that inside wiring maintenance contract all these years…
Ever tried asking a company like Pac Bell a rational question like that? They don’t even try to answer; they just sit there looking (or sounding) befuddled…