Me and United and a meltdown

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So all in all, my encounter with the United meltdown yesterday was not as bad as it could’ve been, maybe because I was already checked in and at the gate when it hit. My 5:45 AM flight from SFO to IAD left almost two hours late, but I made my connection and had an entire exit row to myself (always a nice thing). And contrary to what the article states, the gate crew was pretty much as forthcoming with information as the could be (much more forthcoming than United itself at that point). The IAD to CLT leg was less pleasant; it left more than an hour late and then spent almost an hour on the tarmac after landing in Charlotte as we waited for a gate. Not sure how much of that was related to fallout from the outage

From start to finish, it was a 17-hour process for me, including the drives to and from the airports. I have to say the United people on the front lines were all really nice on what must have been a really rotten day for them.