So suppose you’re working on a site redesign for a client who’s moving to a new proprietary database-driven server application. Suppose you’re given minimal instruction on how to design for this mystical new server application no one’s ever really used before. And suppose you have a question related to the rather uninformative FAQ you were sent.
Suppose their response to your query is “this question is already covered in the FAQ. Please look it up.”
While you’re supposing, please suppose that you’re neither an idiot nor a 12-year-old. Suppose that, had the information been clear, you wouldn’t have asked the fucking question in the first place. And suppose you know that it would have taken this account rep about five seconds either to have cut and pasted the text in question into her message, or at least to have referenced just where in the FAQ this information was.
Suppose you emailed her back with the diplomatic and businesslike translation of this:
“Look, you condescending bitch. I don’t respond well to rudeness and flippancy. We’re working together to help a mutual client here. But this client has a much longer-standing relationship with me than with you, and I’m not above making your life a living hell.”
Suppose that would be a bad thing?